Listening Up - Lowest Cost Step to Customers' Dollars
Listening up to the level of your customers’ expectations brings in your customers’ dollars.
Then why do companies put primary focus on uniformity of customer service that actually discourages listening and delivers unmemorable service? Almost every call center sounds the same, has the same scripted non-caring service, and does not build the customer's desire to spend money. Overcome the fears that drive this decision. Read more ...
http://katenasser.com/listening-up-lowest-cost-step-to-customers-do...
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