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Kate Nasser
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Kate Nasser added a blog post
Listening up to the level of your customers’ expectations brings in your customers’ dollars. Then why do companies put primary focus on uniformity of customer service that actually discourages listening and delivers unmemorable service? Almost ever…
February 7
Kate Nasser added a blog post
September 3, 2009 Hi all, I need a to use a videotaping setup to record a short intro to a DVD I am producing. I have all the other footage and the videographer is editing it. But I want to record me sitting and speaking into the camera as an intro…
September 3, 2009
Kate Nasser added a blog post
Dear NJTC members, I have just posted a new article on http://njtcblog.wordpress.com/ . Would love your insights and comments. Also a reminder that National Customer Service Week starts Oct. 5th. You can celebrate both your employees and your custo…
August 19, 2009
Kate Nasser added a blog post
As a coach, I specialize in transitions to help professionals meet some specific goal. The transitions are from one behavior to another to achieve something new, different, or more. - A Help Desk manager who wanted to be more assertive after receivi…
February 18, 2009
A blog post by Kate Nasser was featured
Is great teamwork competitive or collaborative? This is the one question I still face after 20 years of team-building in corporations across diverse industries. In today’s tough economy with great business challenges, the question is front and cente…
February 16, 2009
Kate Nasser added a blog post
Is great teamwork competitive or collaborative? This is the one question I still face after 20 years of team-building in corporations across diverse industries. In today’s tough economy with great business challenges, the question is front and cente…
February 3, 2009

Profile Information

About Me:
Trainer, consultant, and speaker on smart people-skills. Now in my 20th year. Click on website link to see new footage of my recent talk on managing personality types.
I deliver inspirational keynotes, skill-building workshops, and practical advice on contagiously positive customer service, cross-teamwork, and leadership across generations. Free newsletter: Smart SenseAbilities. Contact me: 908.595.1515 or kate@katenasser.com.
I look forward to working with you.
Website:
http://www.smartpeopleskills.com/video/index.html

Kate Nasser's Blog

Kate Nasser

Listening Up - Lowest Cost Step to Customers' Dollars

Listening up to the level of your customers’ expectations brings in your customers’ dollars.



Then why do companies put primary focus on uniformity of customer service that actually discourages listening and delivers unmemorable service? Almost every call center sounds the same, has the same scripted non-caring service, and does not build the customer's desir

… Continue

Posted on February 7, 2010 at 10:08am —

Kate Nasser

I Need a video recording studio for short blurb - Central NJ

September 3, 2009
Hi all,
I need a to use a videotaping setup to record a short intro to a DVD I am producing. I have all the other footage and the videographer is editing it. But I want to record me sitting and speaking into the camera as an intro to this DVD. Does anyone have a setup like this with lighting in place -- in the central NJ area? I am in Somerville.
Deadline: Sooner than later. Email me: info@katenasser.com or phone: 908.595.1515

Many thanks,
Kate Nasser, The People-Skills Coach… Continue

Posted on September 3, 2009 at 2:59pm —

Kate Nasser

Just Posted on NJTCBlog: Teamwork Gems Create Startling Results

Dear NJTC members,
I have just posted a new article on http://njtcblog.wordpress.com/ . Would love your insights and comments.

Also a reminder that National Customer Service Week starts Oct. 5th. You can celebrate both your employees and your customers that week. Great partner marketing when you connect with another event!

Kate Nasser, The People-Skills Coach
908.595.1515
info@katenasser.com

Posted on August 19, 2009 at 1:30pm —

Kate Nasser

Help with Transitions - Ask Kate, The People-Skills Coach

As a coach, I specialize in transitions to help professionals meet some specific goal. The transitions are from one behavior to another to achieve something new, different, or more.
- A Help Desk manager who wanted to be more assertive after receiving performance feedback in that light.

- A big thinker type – great at generating ideas, brainstorming, and creativity – needed to communicate with more focus. The big thinker now uses an email template we created to communicate for impact.… Continue

Posted on February 18, 2009 at 10:50am —

Kate Nasser

Great Teamwork: Competitive or Collaborative? What are you encouraging?

Is great teamwork competitive or collaborative? This is the one question I still face after 20 years of team-building in corporations across diverse industries. In today’s tough economy with great business challenges, the question is front and center once again. Read more and comment at http://katenasser.com/great-teamwork-competitive-or-collaborative/

Have an inspired day.
Kate Nasser, The People-Ski… Continue

Posted on February 3, 2009 at 12:13pm — 2 Comments

Comment Wall (1 comment)

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At 3:50pm on February 11, 2010, Bruce Colthart said…
Hi Kate:
Thanks for your note, and your review of my profile text (insert smiley emoticon); profile wording is something I always seem to be re-articulating over and over. But positive feedback helps!
My 2010 goals? 1) Devote time to marketing my services *every* day, no matter how busy I am. The alternative is simply 'keeping busy' which isn't the same as building a business, right? 1a) Making a minimal number of new research/cold calls each day. 2) Get more efficient about locating and qualifying technology prospects who use top-drawer print design as part of their marketing mix; 3) meet with and refer other service providers to my clients and prospects and hence become more valuable.

I'm not yet finished going through your videos, but enjoying what I'm seeing so far. You sure command the room!

Take care,

:: bruce ::
(the tech-focused, marketing-savvy B2B print design guy)
 
 

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Latest Activity

Leo Mennitt added an event
March 16, 2010 at 3:30pm to December 31, 2010 at 11:45pm
Hear Aneesh Chopra make the keynote address at the 2010 NJTC CIO Conference
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A video by Steven L. Lubetkin was featured
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Note: The video in this release was produced by NJTC Member Professional Podcasts LLC of Cherry Hill. NEW YORK--(BUSINESS WIRE)--The ACE Group of insurance and reinsurance companies today announced that its building at 436 Walnut Street in Philadel…
yesterday
Bob Obusek added a discussion
Cloud Computing
For those that missed it, the CIO conference provided some in depth discussion on leveraging the cloud, pros and cons and the presumed role of the Cloud into the future. Some of the client concerns from the discussion were Security of Data on the Cl…
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Leo Mennitt added an event
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As enterprises consider the move to Windows 7 near term decisions as to whether or how to upgrade client hardware is critical. Enterprises should proactively build a five to eight year strategic client computing roadmap outlining an approach to devi…
March 3
 

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